Refund Policy

Thank you for choosing ProDeskTools for your desktop productivity software needs. We value your satisfaction and want to ensure you have a positive experience with our products and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website or other official channels.

1. Digital Products and Software

1.1 Software Licenses

For one-time software license purchases:

• We offer a 14-day money-back guarantee from the date of purchase.
• To be eligible for a refund, you must provide a valid reason for the return, such as software incompatibility with your system or the software not functioning as described.
• Technical issues that our support team cannot resolve within a reasonable timeframe may also qualify for a refund.
• Upon refund approval, you must uninstall the software from all devices and cease using it.

1.2 Digital Downloads

For digital downloads (e-books, templates, resources):

• Due to the instant delivery and non-returnable nature of digital products, all sales are generally final.
• However, if the downloaded product is corrupted or significantly different from the description, you may request a refund within 7 days of purchase.
• Screenshots or other evidence of the issue must be provided with your refund request.

2. Subscription Services

2.1 Monthly Subscriptions

• For monthly subscription plans, you may cancel at any time through your account settings or by contacting our support team.
• Cancellations will take effect at the end of the current billing period.
• No partial refunds are provided for unused portions of the current billing period.

2.2 Annual Subscriptions

• For annual subscription plans, you may request a prorated refund within the first 30 days of your subscription.
• After 30 days, annual subscriptions are non-refundable for the current term but can be cancelled to prevent automatic renewal.
• If you cancel before the end of your subscription period, you will maintain access to the service until the end of the current billing cycle.

2.3 Free Trial Conversions

• If your subscription began with a free trial, you will not be eligible for a refund for the first billing period after the trial ends.
• You are responsible for cancelling your subscription before the trial period ends if you do not wish to be charged.

3. Consultation and Service Packages

3.1 Pre-scheduled Consultations

• For pre-scheduled consultation services, cancellations made at least 48 hours before the scheduled time are eligible for a full refund or rescheduling.
• Cancellations made less than 48 hours before the scheduled time will incur a 50% cancellation fee.
• No-shows or cancellations after the scheduled start time are not eligible for refunds.

3.2 Custom Development or Implementation Services

• For custom development or implementation services, refund eligibility depends on the stage of the project.
• Cancellations before work begins are eligible for a full refund minus a 10% administrative fee.
• Once work has commenced, refunds will be prorated based on the percentage of work completed, minus a 15% administrative fee.
• After project completion and delivery, no refunds will be provided.

4. Exceptions and Special Circumstances

4.1 Technical Issues

If you experience technical issues with our products that prevent normal use:

• You must first contact our technical support team and allow reasonable time for troubleshooting.
• If our team determines that the issue cannot be resolved, you may be eligible for a full or partial refund, depending on the circumstances.
• Documentation of the issue and troubleshooting attempts may be required.

4.2 Product Updates and Changes

If significant changes to the product or service occur after your purchase:

• In cases where major features are removed or significantly altered after purchase, you may request a refund within 30 days of such changes.
• Regular updates, improvements, and minor changes to products do not qualify for refunds.

4.3 Accidental Purchases

• If you accidentally purchase the same product twice or select the wrong product, contact our support team within 24 hours of purchase.
• Proof of the duplicate or erroneous purchase will be required.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at info@pondernet.com with the subject line "Refund Request".
2. Include your order number, purchase date, and the product or service for which you're requesting a refund.
3. Clearly explain the reason for your refund request.
4. Provide any supporting documentation or evidence if applicable.

5.2 Processing Time

• Refund requests will be reviewed within 3-5 business days of receipt.
• If approved, refunds will be processed within 7-10 business days.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days).

5.3 Refund Method

• Refunds will be issued using the same payment method used for the original purchase.
• If the original payment method is no longer available, we will work with you to find an alternative refund method.

6. Non-Refundable Items

The following purchases are non-refundable under any circumstances:

• Products or services that have been fully delivered and consumed
• Custom-developed solutions specifically created for your needs
• Purchases made through unauthorized resellers or third-party vendors
• Products where the license key or download link has been shared with others
• Products purchased more than 14 days ago (except where otherwise specified)

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our products and services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us